Payday is Monday, so in the preceding weekend, things sometimes get a bit tight. We banked a cheque on Wednesday which was supposed to have cleared by this morning.
It hasn’t.
I called the bank, who have admitted a “processing fault”. So I just emailed them this:
Dear Co******alth Bank,
I have just been speaking to one of your customer service representatives regarding uncleared funds in my account.
Your representative has admitted that a cheque of the amount of $**.**, deposited on 09/09/09 has not cleared and that the fault lies entirely with the bank.
Because of this failure, a fee of $200 has been imposed, payable by you into my account immediately.
If the funds have not cleared by midday today, another $200 fee will be imposed.
Please pay the original amount as soon as possible to avoid any further fees.
Regards,
Andrew B***
The Customer
I mean, what goes around….
Tags: bank, customer service, fault, fees