They’re everywhere and they’ll always find something they don’t like. And if the thing they don’t like gets better, then they’ll complain about the fact that it’s not what it used to be.
Case in point:
I work for a government institution. Everyone that works here has either a government email address or an institution email address. The government addresses work on Outlook; the institution addresses run on some old-ish Novell system, which nobody likes much.
Over the break, the Novell system was switched over to the M1cro$oft Live system. It’s web based; it can be accessed from anywhere; it has 25GB of web space for each user. And lots of other bells/whistles etc.
But new technology is always something to complain about.
I run the facebook page for this institution and made the mistake of asking fans what they thought of the new system. A complainer thought this was a great opportunity to complain.
“It’s terrible,” she said. Then listed why it was terrible.
She has since removed her comments, probably out of embarrassment (and probably after I posted a slightly passive-aggressive comment of Shakespearian proportions on how staff switching over to the new system are pioneers, paving the way and overcoming the hurdles so that others may face the transition easily).
But she wasn’t disappointed with the features of the “terrible” new system, only with the fact that the changeover hadn’t been seamless.
Which is like buying a DVD player, then saying it’s shit because you can’t watch your VHS tapes on it.